How can I contact your customer support team?
You can contact our customer support team via email at support@theductco.com or by phone at +1 (442) 234-5424. We also have a form page above these FAQs and a live chat. Our team is available to assist you during our business hours.
What are your business hours for customer support?
Our customer support team is available to assist you during the following hours:
Monday to Friday: 10:00 AM to 6:00 PM (Eastern Time)
Saturday and Sunday: Closed
How long does it typically take to receive a response to an email inquiry?
We strive to respond to all email inquiries within 24-48 hours during our regular business hours. However, response times may vary depending on the volume of inquiries received.
How can I inquire about product availability, pricing, or place an order?
For inquiries regarding product availability, pricing, or placing an order, please contact our sales team at sales@theductco.com or by phone at +1 (442) 234-5424. Our sales representatives will be happy to assist you with your inquiries and provide you with the necessary information.
Can I request a refund or return for a product/service I purchased?
Yes, we offer a refund or return policy for eligible products/services. For information about our refund or return policy, including eligibility criteria and procedures, please visit our Return Policy page or contact our customer support team for assistance.
How can I report a website issue or provide feedback about your website?
If you encounter any issues with our website or have feedback about your browsing experience, please contact our webmaster at support@theductco.com. Your feedback is valuable to us, and we appreciate your help in improving our website for all users.