FAQ

To check the status of your order, log in to your account on our Shopify store, navigate to the "My Orders" section, and select the specific order. You'll find the current status there, including tracking information if the order has been shipped. If you need assistance, feel free to contact our customer support.

Yes, you can modify or cancel your order after it's been placed, but the ability to do so depends on the current status of your order. If your order is still in the "Processing" phase, you may be able to make changes or cancel it by quickly reaching out to our customer support. However, if the order has already progressed to the "Shipped" or "Delivered" status, modifications or cancellations might not be possible. It's recommended to contact our customer support at support@theductco.com or through our live chat as soon as possible if you need to make changes or cancel your order. They'll be able to guide you through the process and let you know the available options based on your specific situation.

If you haven't received an order confirmation email, first check your spam folder. If it's not there and some time has passed, reach out to our customer support for assistance. You can also log in to your account to check your order history for the confirmation details.

The estimated delivery time for your order depends on various factors such as your location, the shipping method you chose, and the processing time required for your items. However, most order comes with an estimated delivery time of 5-7 days. For more details, you can refer to your order confirmation email or log in to your account on our Shopify store to view the expected delivery date.

We accept a variety of payment methods to make your shopping experience convenient. These typically include major credit and debit cards like Visa, MasterCard, American Express, Google Pay, Apple Pay, Discover, as well as payment platforms like Shop Pay.

Currently, we do not offer international shipping for orders.

If you need to change the shipping address after placing your order, please contact our customer support at support@theductco.com or through live chat as soon as possible. Depending on the current status of your order, they will determine if it's possible to update the shipping address.

We provide LTL (Less Than Truckload) or freight shipping options exclusively for our orders. These options are designed for larger and heavier items. Simply choose the appropriate option during checkout.

Yes, we offer lift gate services for deliveries to accommodate various needs and situations. You can select an liftgate option at checkout.

You can track your order in two ways: by entering your email and order number on the "Track My Order" page on our homepage, or directly using your tracking number on the same page for real-time updates. For any queries or assistance, reach out to our customer chat support team.

The estimated delivery time for freight shipping is typically between 5-7 days. This estimate assumes that there are no unforeseen delays during transit. If you have any specific questions about your freight shipment or need more details, you can contact our customer support for assistance through live chat.

If your package is delayed or has not arrived within the expected timeframe, please don't hesitate to contact us for assistance. You can reach out to our customer support team either by emailing us at support@theductco.com or by using our live chat feature. We're here to help address any concerns and provide you with updates on your shipment's status. Your satisfaction is important to us, and we'll work to resolve any issues you might be facing.

If you receive a package that appears to be damaged during transit, please follow these steps:

1. Refuse the Delivery: If your package is delivered by a freight carrier and the damage is evident before accepting the delivery, it's advisable to refuse the shipment. This ensures that the package is returned to the sender immediately, minimizing the risk of further damage.

2. Document the Damage: If you accepted the delivery or if the package was left without a signature, take photographs of the damaged packaging and any visible signs of damage to the contents inside. This documentation will be crucial for filing a claim with the carrier and ensuring a prompt resolution.

3. Inspect the Contents: Carefully inspect the contents of the package to assess the extent of the damage. If any items are significantly damaged or missing, make a note of it for your records.

4. Contact Us: Immediately contact our customer support team at support@theductco.com to report the damage. Please provide detailed information about the condition of the package and its contents, as well as your order number and contact information.

5. Provide Photographic Proof: Along with your report, attach the photographs you took of the damaged packaging and items. This photographic evidence will help expedite the claims process with the carrier and ensure that we can assist you effectively.

Yes, to ensure prompt resolution, we require customers to report damaged items within 72 hours of receiving the package. Reporting damages within this timeframe allows us to expedite the claims process with the carrier and provide timely assistance to you.

Our return policy allows a 30-day return window from delivery. Customer is responsible for return shipping unless the item arrives damaged. Items must be in their original state; a 20% restocking fee applies otherwise.

To start a return for a purchased product, email our customer service at support@theductco.com to request a Return Merchandise Authorization (RMA) number. Include your order number, the item(s) for return, and the reason. Once approved, package the item(s) securely, attach the RMA number, and cover return shipping. For any questions, contact our customer service or use our live chat feature for assistance.

Exchanges are only available for products that have been damaged during shipping. If you've received a damaged item, please follow these steps: Contact us at support@theductco.com or via live chat to initiate the process and request.

If you receive a damaged or defective product, please contact us immediately through support@theductco.com or our live chat. Provide clear photos of the damage, including the product, its packaging, and the shipping box. We'll assess the situation and work to provide a suitable resolution, which may involve a replacement or return process if needed. Damages on our end will result in a free exchange.

The specifics of warranty coverage vary depending on the product. Generally, warranties cover manufacturing defects and issues arising from normal use. However, for detailed information about what exactly is covered by the warranty for your purchased product, please refer to the product's warranty documentation or get in touch with our customer support at support@theductco.com or live chat. They will be able to provide you with accurate details based on the specific product you've purchased.

The duration of the warranty period for your product can vary based on the specific item you've purchased. To get accurate information about the length of the warranty for your product, please refer to the product's warranty documentation or reach out to our customer support team at support@theductco.com or via live chat. They will be able to provide you with the exact warranty period applicable to your purchased item.

To initiate a warranty claim, contact our customer support through support@theductco.com or live chat. Provide your order number, product details, and a description of the issue. If required, share clear photos or videos. We'll assess your claim and guide you through the resolution process based on the warranty terms.

Yes, warranty coverage may come with certain conditions or exclusions that are specific to the product you've purchased. These could include factors such as misuse, unauthorized repairs, normal wear and tear, or damage resulting from accidents. To understand the precise conditions and exclusions for the warranty coverage on your specific product, please refer to the warranty documentation provided with your purchase or reach out to our customer support. They can provide you with detailed information tailored to your product's warranty terms.