We stand behind the quality of our products and services. We understand that peace of mind is important when making a purchase, which is why we offer comprehensive warranty coverage. Here’s everything you need to know about our warranty policy:
Our Commitment to Quality
Most products sold by The Duct Company come with a warranty to protect against defects in materials and workmanship. This warranty ensures that your investment in our HVAC systems and services is safeguarded.
Warranty Coverage
- Duration: The warranty period varies by product and manufacturer. Please refer to the specific product details for exact warranty duration.
- Scope: The warranty typically covers defects in materials and workmanship. It does not cover damage caused by misuse, neglect, accidents, or unauthorized modifications.
How to Make a Warranty Claim
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Contact Us: If you believe your product is defective and within the warranty period, please contact our customer service team at support@theductco.com. Provide your name, contact information, purchase details, and a description of the issue. We will guide you through the warranty claim process.
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Contact the Manufacturer: For some products, you may need to contact the manufacturer directly for warranty service. Please refer to the warranty information provided with your product for manufacturer contact details and instructions.
What to Expect
When you contact us or the manufacturer for a warranty claim, the following steps are typically involved:
- Assessment: Our team or the manufacturer will assess your claim to determine if the issue is covered under the warranty.
- Repair or Replacement: If the claim is approved, the product will be repaired or replaced at no additional cost to you.
- Shipping: In some cases, you may need to ship the product to us or the manufacturer. Shipping costs may be covered under the warranty, depending on the terms.
Important Notes
- Proof of Purchase: Always keep your original purchase receipt or invoice, as proof of purchase is required for all warranty claims.
- Warranty Terms: Warranty terms may vary by product and manufacturer. Please review the specific warranty information provided with your product for detailed terms and conditions.
- Exclusions: The warranty does not cover normal wear and tear, accidental damage, or issues caused by improper installation or maintenance.
Need Assistance?
If you have any questions about our warranty policy or need help with a warranty claim, please reach out to our customer service team at support@theductco.com. We are here to assist you and ensure that your experience with The Duct Company is positive and worry-free.